ArcoTalk is a two-person spoken translation application. This Privacy Policy explains what information ArcoTalk processes, why it is processed, the service providers involved, and the choices available to users.
1. Information We Process
Account information
ArcoTalk uses Firebase Authentication. Depending on the sign-in method you choose, Firebase may process your display name, email address, Google account identifier, authentication tokens, and Firebase user ID. Your Firebase user ID is also used as ArcoTalk’s central account identifier for prepaid credits, purchase attribution, and supported cross-device access.
Speech and translation information
When you use ArcoTalk, speech is converted to text through the device’s speech-recognition services. The recognized text, source language, and target language are sent securely to ArcoTalk’s managed translation relay and to OpenAI for translation. ArcoTalk does not intentionally store conversation text, audio recordings, or translated text in its credit-accounting database.
Prepaid-credit and personalization information
ArcoTalk stores limited account records associated with your Firebase user ID. These may include your available and reserved translation-credit balance, lifetime credit totals, starter-credit status, transaction-ledger entries, translation request identifiers, product and storefront identifiers, purchase or reversal identifiers, timestamps, and whether lifetime personalization has been unlocked. These records support credit authorization, exactly-once purchase grants, refunds, fraud prevention, account support, and debugging.
Purchase and payment information
Direct web purchases are presented through RevenueCat and processed by Paddle, which acts as merchant of record. RevenueCat and Paddle may process purchase identifiers, product identifiers, transaction status, price, currency, tax, country, email address, and other information needed to complete and verify a purchase. Purchases made through an app store are also processed under that storefront’s privacy terms. Arco App Studios does not receive or store full payment-card details.
Technical information
ArcoTalk and its service providers may process limited technical information required to operate, secure, and diagnose the app, including device and app identifiers, network information, error information, request timing, and service logs.
Advertising and consent information
Free users may receive banner and interstitial ads through Unity Ads. When advertising is enabled, Unity may collect or share approximate location derived from network information; device, account, and advertising identifiers; purchase history; ad views, taps, and other ad interactions; and app diagnostic or technical information. Unity may use this information for advertising or marketing, analytics, app functionality, fraud prevention, security, and compliance. Verified credit-pack purchasers do not receive ads in ArcoTalk, and ArcoTalk does not initialize the Unity Ads SDK for those accounts.
2. How We Use Information
We use information to authenticate users, provide speech translation, maintain one prepaid-credit balance per account, verify and apply purchases, prevent duplicate grants and overspending, unlock personalization after a qualifying purchase, deliver and measure advertising to eligible free users, manage advertising consent, process verified reversals, prevent fraud or abuse, maintain service reliability, respond to support requests, and comply with legal obligations.
3. Service Providers
ArcoTalk relies on service providers that process information on our behalf or under their own terms:
- Google Firebase provides authentication and database services.
- BuildShip hosts the managed translation and account relay.
- OpenAI processes recognized text to produce translations.
- RevenueCat provides purchase presentation, purchase verification, and normalized purchase events.
- Paddle processes direct web payments as merchant of record, including taxes, receipts, and eligible refunds.
- Unity Ads provides banner and interstitial advertising to eligible free users and performs ad delivery, measurement, analytics, fraud prevention, security, and compliance.
- App stores may provide distribution and store-specific purchase processing.
These providers may process information in countries other than the country where you live.
4. Data Retention
ArcoTalk does not intentionally retain conversation transcripts or speech recordings on its backend. Prepaid-credit, purchase, personalization, and transaction-ledger records may be retained while your account remains active and for a reasonable period afterward where necessary for billing, fraud prevention, security, account support, dispute resolution, refunds, chargebacks, or legal compliance. Local transcript history remains on your device unless you clear it, uninstall the app, or otherwise remove app data.
Payment providers and storefronts retain transaction information according to their own legal obligations and privacy policies.
5. Data Sharing
ArcoTalk does not sell personal information. Information is processed or shared with service providers and storefronts as needed to operate the app, authenticate users, provide translations, process and verify purchases, maintain the credit ledger, deliver and measure advertising, prevent fraud, provide support, or comply with law. Unity Ads may share advertising-related technical information with advertising partners as described in Unity’s privacy materials and subject to applicable consent choices.
6. Security
ArcoTalk uses authenticated requests and encrypted network connections to protect information in transit. Credit grants and deductions are handled by trusted backend services rather than direct client-side balance writes. No security system is perfect, and we cannot guarantee absolute security.
7. Your Choices and Requests
You may stop using ArcoTalk at any time and may clear local transcript history within the app. Where required, you may review or change advertising consent through Account → Legal & Support → Ad privacy choices. You may request deletion of your ArcoTalk account and associated data inside the app through Account → Legal & Support → Request Account Deletion or through the account-deletion page. You may also contact Arco App Studios for account or privacy assistance. Payment, receipt, and refund requests may be governed by Paddle or the applicable app storefront.
Privacy rights vary by location. Where applicable law grants rights to access, correct, delete, restrict, or object to processing of personal information, you may submit a request using the contact information below. We may need to verify your identity before completing a request.
8. Children
ArcoTalk is not directed to children under 13 and is not intended for unsupervised use by children. We do not knowingly collect personal information from children under 13.
9. International Processing
Arco App Studios is located in Armenia, and ArcoTalk’s service providers operate internationally. Information may therefore be processed outside your country. Where required, service providers use legal safeguards for international transfers.
10. Changes to This Policy
We may update this Privacy Policy when ArcoTalk, its prepaid model, service providers, or legal obligations change. The effective date above will be updated when material changes are made.
11. Contact
For privacy questions or requests, contact arcoappstudio@gmail.com.